- Shipping & Returns
Shipping & Returns
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please contact us by email with your order number and request a Return Material Authorization (RMA). We will send you the return information/address. Please return the order in the original packing material if possible and carefully pack it.
If you have breakage, please email us a clear picture of the damage. We'll replace your order.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
How shipping costs are calculated from all Small items:
- The first cart item is $9.99 to ship
- The second cart item is $4.99 to ship, unless it's a second or greater same artist/brand item in which case it's only $2.49 to ship
We can ship to any US continental address. Each artist/brand mug ships separately from each location. So ordering from the same artist gives you the lowest ship cost. Approximately 70% of our items are small items.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. We strive to minimize delays and will let you know asap of any delays.
Please also note that the shipping rates for many items we sell are weight-based. Medium size pieces add $2 to the shipping cost, per item. Large items add $5 to the shipping cost, per item. Our shipping method is dependent on artist or brand but we only use one of the big 3 (UPS, USPS and Fedex).